Refund policy

Returns and Refunds

You may request a return within 30 days of receiving your item, subject to exceptions provided by law.

Return conditions

To be eligible for return, the item must be in the same condition in which it was received, unused or unworn, with any tags and original packaging where applicable. Proof of purchase is required.

How to request a return

Before sending any item, contact GALESPORT at lisera030360@gmail.com with your order number, the item concerned and the reason for the request. After approval, you will receive return instructions and the correct return address. Items sent without prior request and authorization may not be accepted.

Damaged, defective or incorrect products

Check your order upon delivery. If an item is defective, damaged or different from what you ordered, contact us as soon as possible with your order number and, where useful, photographs. We will review the issue and provide an appropriate solution in accordance with applicable consumer rights.

Customized products

Items made to customer specifications or clearly personalized may be excluded from the right of withdrawal where permitted by applicable law. Customer rights for defective, damaged or non-conforming products remain unaffected.

European Union right of withdrawal

For purchases covered by EU consumer protection law, statutory withdrawal rights remain guaranteed, including the minimum 14-day period where applicable. GALESPORT's 30-day commercial return policy does not limit mandatory rights provided by law.

Refunds

Once a return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method unless otherwise agreed or required by law. Processing time may depend on your bank, card issuer or payment provider.

GALESPORT may wait until returned goods are received, or until proof of shipment is provided, where permitted by applicable law.

For return or refund questions, contact lisera030360@gmail.com.